Last Updated: 22 May 2018

Cookie Policy

Thank you for visiting the Turnkey Support site. We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and to feel more confident about how we use cookies on our site. We have tried to keep this document as short as we legally can. However, the full text wording is important and legally binding.

Please read the following carefully to understand our views and practices regarding cookies and how we use them when you visit our site.

For convenience, we have divided our data protection policies into three separate pages:

  1. Our Privacy Policy

    You can find our privacy policy here which explains generally how we collect, use, store, and protect your personal information.

  2. Our Cookie Policy

    This policy explains more about how we may collect personal information about you via cookies (it also explains what cookies are).

  3. Our Retention Policy

    You can find out how long we may hold onto your personal information here.

WHAT IS A COOKIE

We use various technologies on our site to collect information that helps us improve your online experience. We refer to these technologies which include cookies, collectively as “cookies”. This Cookie Policy explains the different types of cookies used on our site and how you can control them.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. Cookies are widely used throughout the Internet in order to make sites or other online services work or to be better or more efficient. They can do this because sites and other online services can read and write to the cookies stored on your device, enabling them to recognise you and remember important information that will make your use of them more convenience, for example, by remembering your preferences, username, or showing you pages that you seemed to have a particular interest in.

If you consent to us storing cookies on your computer or other electronic device then you agree that we can store and access cookies as described in this policy.

HOW YOU CONSENT TO US PLACING COOKIES

When you visit our site you will be prompted to view this Cookie Policy and our Privacy Policy. You will be prompted to read and accept our Privacy Policy, Cookie Policy, and Retention Policy before you can continue.

By clicking "Accept" button that appears on the page then you are demonstrating to us that you are freely giving us informed and specific consent for us to place cookies on your device for the purposes specified in this Cookie Policy and you are accepting and consenting to the practices described.

If you do not see the "Accept" button then you may have already accepted our Cookie Policy and our Privacy Policy. If you’re unsure then scroll down to the bottom of this page where we explain how you can manage your cookies.

WHAT DO YOU USE COOKIES FOR?

Our site uses cookies to distinguish you from other visitors or users of our site and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Essential cookies: These are cookies that are essential for the operation of our site. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and therefore cannot be turned off without severely affecting your use of our site.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. These cookies also allow us to see overall patterns of usage on our site and help us record any difficulties you may have with our site.

Functionality cookies: In some circumstances we may use functionality cookies. These are used to recognise you when you return to our site or provide enhanced and more personalised features, for example, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

If you would like more information about cookies and how you can manage the settings on your computer, you can visit http://www.allaboutcookies.org/manage-cookies/.

COOKIES WE USE

Cookie Name Purpose and Content
TKACCEPTANCE2018 Type
Essential cookie (first party cookie)
Purpose
To determine if policies have been accepted
Content
Date and time accepted
Provider
We provide this cookie via our site
ASP .NET_SessionID Type
Essential cookie (first party cookie)
Purpose
Used to identify a user’s session on our server and may store data between HTTP requests
Content
Randomly generated number
Provider
We provide this cookie via our site
ck_CustSearchResults
ck_CustSearchResults2
Type
Functionality cookie
Purpose
To maintain state layout of grid that displays search results
Content
Grid layout formating
Provider
We provide this cookie via our site
.ASPXAUTH Type
Essential cookie (first party cookie)
Purpose
To manage site security
Content
Encrypted identity content
Provider
We provide this cookie via our site

Providers

Our Site

We currently only place five (5) of our own cookies on your system. These cookies are essential cookies for the purposes of security, anti-forgery, and to store certain data between sessions when visiting our site. These cookies are not designed to store personal information but rather serve an important functional purpose on our site.

HOW DO I CONTROL COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting http://www.allaboutcookies.org/manage-cookies/

HOW LONG IS COOKIE INFORMATION STORED?

Different cookies may be stored for different periods of time. In many cases these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.

The duration of each cookie that we may place on your computer can be found in our Retention Policy here.

CHANGES TO OUR COOKIE POLICY

We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date.

Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes.

CONTACT INFORMATION AND WHO WE ARE¬

We are TURNKEY GROUP LIMITED. We are registered in Scotland as a limited liability company. Our registered number is SC196063 and our registered office is at Thornton Lodge, East Kilbride Road, Glasgow, G76 9HW, United Kingdom.

If you are unable to get in touch or you wish to find out more about the personal information that we may process about you then please contact us at dataprotection@turnkey-group.com or, if you prefer to call or write to us at:

Data Protection
Turnkey Computer Technology Limited
Thornton Lodge
East Kilbride Road
Glasgow
G76 9HW United Kingdom

or

Telephone: +44 (0)141 644 5444